Terms of Service

Last Updated: [12 Feb 2025]

Welcome to Glint Hair (“Company,” “we,” “us,” or “our”). Glint Hair is a brand operated by INGENX LABS (OPC) PRIVATE LIMITED., registered in India under CIN: U72100TN2023OPC162102, with its registered office at P 18, Shifa golden City, Konganthanparai, Near IRT Polytechnic College, Tirunelveli, Tamil Nadu 627007.

These Terms of Service (“Terms”) govern your use of www.glinthair.com (the “Website”) and our services, including:

✔ AI-powered hair loss assessments and treatment recommendations.
✔ Purchase of supplements, custom haircare formulas, and related products.
✔ Genetic, blood, and saliva biomarker testing for customized treatment plans.

By using this Website, you agree to these Terms. If you do not agree, please refrain from using our services.

1. Scope of Services

Glint Hair provides:
✔ AI-powered hair loss diagnostics and personalized treatment plans.
✔ Genetic testing, blood tests, and saliva biomarker analysis.
✔ Supplements, custom haircare formulas, and related hair care products.

🚨 Medical Disclaimer: Our AI-driven recommendations, supplements, and genetic tests do not replace professional medical advice. Always consult a qualified healthcare provider before making any treatment decisions.

2. Eligibility

By using our services, you confirm that you:
✔ Are at least 18 years old.
✔ Provide accurate and truthful medical and personal information.
✔ Are using the Website for personal, non-commercial purposes.
✔ Agree to comply with Indian laws governing health, e-commerce, and data protection.

3. User Responsibilities

A. Account Registration

You may need an account to purchase products or access AI recommendations. You must:
✔ Provide accurate and up-to-date details.
✔ Keep your login credentials confidential.
✔ Notify us immediately if you suspect unauthorized access.

B. User Conduct

You agree not to:
❌ Misuse AI-generated recommendations.
❌ Upload false or misleading genetic or health data.
❌ Engage in fraudulent transactions or resell our products.
❌ Violate Indian e-commerce, health, and consumer protection laws.

4. Products & Purchases

Glint Hair offers the following for sale:
✔ Genetic, blood, and saliva biomarker testing kits/tests.
✔ Supplements (hair growth vitamins, nutritional products).
✔ Custom Haircare Formulas (personalized shampoos, serums, oils, etc).
✔ Other Hair Care Products (masks, treatments, accessories).

A. Genetic, Blood, and Saliva Testing Services

We offer genetic and biomarker testing through laboratories. By purchasing and using our test kits, you acknowledge and agree that:

✅ Sample Quality Affects Results: The accuracy of genetic and biomarker testing depends on proper sample collection, handling, and shipping.

✅ Degradation or Contamination Risks: Factors such as:

• Incorrect sample collection.
• Improper packaging or exposure to extreme temperatures.
• Shipping delays or courier mishandling.

may cause inaccurate or inconclusive results, for which Glint Hair is not responsible.

✅ No Diagnostic or Medical Guarantee:
Our testing services are not a substitute for professional medical diagnoses. We provide genetic insights to personalize hair loss treatments, but results may vary.

B. Product Availability

• All product orders are subject to availability.
• We reserve the right to limit quantities or discontinue any product without notice.

C. Pricing & Payment

• Prices are listed on our website and subject to change without notice.
• Payment is processed securely through authorized payment gateways.

D. Shipping & Delivery

• Orders, including test kits, are shipped across India using trusted courier partners.
• Estimated delivery times are provided after ordering but may vary.
• Glint Hair is not responsible for delays caused by couriers, customs, or unforeseen circumstances.

E. Returns & Refunds

We accept returns and refunds under the following conditions:
✅ Damaged or defective items: Must be reported within 48 hours of delivery.
✅ Incorrect product received: Contact us within 3 days for a replacement.

🚫 Genetic test kits, blood/saliva sample kits, custom haircare formulas, and supplements are non-refundable due to hygiene and processing constraints.

To request a return/refund, email [customercare@milccosmetics.com] with your order details.

5. AI-Generated Treatment Recommendations Disclaimer

Our AI-driven treatment plans and haircare formulations:
✔ Are based on user-provided medical and genetic data.
✔ Are for informational purposes only and not a medical diagnosis.
✔ Do not guarantee results, as hair loss treatments vary by individual.

🚨 Consult a doctor before using AI-recommended treatments, supplements, or genetic insights.

6. Data Privacy & Security

We collect and process personal data in accordance with:
✔ India’s Digital Personal Data Protection Act, 2023.
✔ Information Technology Act, 2000 & Consumer Protection Laws.

For details, see our Privacy Policy.

7. Limitation of Liability

To the maximum extent permitted by Indian law, Glint Hair:
🚫 Is not responsible for inaccurate results due to degraded, contaminated, or mishandled samples.
🚫 Does not guarantee results from AI-driven recommendations, supplements, or test reports.
🚫 Is not liable for treatment side effects or medical complications.

Our total liability shall not exceed the amount paid for the product or service.

8. Indemnification

You agree to indemnify and hold Glint Hair harmless from claims, damages, or liabilities arising from:
✔ Your misuse of genetic test results or AI recommendations.
✔ Your incorrect or misleading genetic/medical data submissions.
✔ Your violation of these Terms or Indian consumer protection laws.

9. Governing Law & Dispute Resolution

These Terms are governed by Indian law.

• Disputes will be resolved through arbitration in Chennai, India, per the Arbitration and Conciliation Act, 1996.
• Courts in Chennai, India will have exclusive jurisdiction over legal matters.

10. Changes to These Terms

We may update these Terms at any time. Changes will be posted on the Website with an updated “Last Revised” date.

Continued use of the Website means acceptance of new Terms.

11. Contact Information

For any concerns or questions:

📧 Email: [customersupport@milccosmetics.com]